Warranty Services
We guarantee that if the product is under normal use and maintenance conditions, due to material, workmanship or manufacturing problems resulting in performance failure, during the warranty period, we will provide you with maintenance, replacement and other warranty services in accordance with the provisions of relevent document. Any defective product can be replaced or repaired free of charge. “Normal use and maintenance conditions” means that the product’s installation, use, maintenance, storage, transportation, etc. meet the requirements of the instructions for use, and are used for reasonable intended purposes or uses. “Affecting normal use” means that the product cannot achieve the functions described in its standard performance parameters.
Sales Services
Our product includes Analog Cameras System, IP Cameras System, Wireless IP Cameras System, Smart IP Cameras, Battery Cameras, Solar IP Cameras, Hidden Cameras, Access Control System, and other security Accessories.
OEM and ODM Services
Products could be customized exactly according to client’s requirements, with functions and specifications appointed by clients.
Trade and Payment Terms
Our trade terms include EX-Work, FOB, CIF, etc. Payment terms: T/T, L/C, Western Union, Paypal, etc.
Technology Support
WERMAN provides a life-long “Nanny type ” service for products it provided, create value for customers.
F.A.Q.
Frequently asked questions.
Typically, one object reveals different colors under different light conditions. For example, white paper becomes yellow when yellow light is projected on that paper. However, when ATW is enabled, white paper is still white through the lens and will not be affected under different light conditions. Your camera will tune the color difference automatically based on the specified white light.
- The lens is dusty. Please clean the lens.
- Use a consistent power supply to avoid interference from power supply instability.
- There is interference in the surrounding environment, please avoid interference with the place.
- If the power supply is low, check the power supply.
- Check that the BNC connector connected to the camera is secure.
- Check that the monitor is high-definition and compatible with DVR resolution.
- Turn off recording (motion detection).
- Please reduce the DVR operating temperature.
- Please change the power of a larger power adapter.
- Check that the hard disk drive cable and DVR are connected properly.
- Check that the value of the power adapter meets the conditions under which the hard drive is operating.
- For hard disk drive problems, please replace a hard disk drive again.